- Shipping & Returns
Shipping & Returns
It's rare that a mistake on an order is made. However, if a mistake is made on your order and Midwest Label is at fault, we will refund your money upon receipt of the unopened items, in the original package, that you send back to us. If the mistake is your fault, we will refund your money minus a 20% re-stocking fee and shipping costs upon receipt of the unopened items you send back WITHIN 14 days of order date. All returned items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is: without showing signs of wear or damage in any way. Refunds are contingent upon inspection of item(s) once received by Midwest Label. Merchandise not properly packed that incurs damage will be credited at salvage value. Shipping on undamaged returned items is the customers responsibility. Original sales receipt must accompany returns. Items returned to us AFTER 14 days of order date will NOT be refunded.
We go to great lengths to ensure that custom printed items are produced to the customer's specification. There are no refunds given on custom printed items. However, if a mistake is made on your order and Midwest Label is at fault, we will reprint your order upon receipt of the items you send back to us. If the mistake is your fault, we cannot reprint your order.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Upon receipt of goods, if damage exists, please do the following:
- Refuse to accept the package(s)
- Send us an email stating you refused your order due to damage
Once we have verified your order was not accepted from the shipping carrier and is being returned, we will send you a duplicate order.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We only ship to the United States; Alaska & Hawaii will incur extra charges.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.